Support Plans

With Extricom’s Global Support Network, wherever you are in the world, you can receive dedicated help from our experts to solve specialist issues fast; letting you focus on your strategic business issues, safe in the knowledge that your wireless is being taken care of.

We are committed to helping your business succeed and benefit fully from the distinct advantages of the Extricom WLAN System. Providing the highest level of qualified engineers and technical advisors, the regional Extricom Technical Support Teams provide advice, support and maintenance expertise to our customers worldwide.

For organizations needing optimal performance from their WLAN all the time, Extricom offers the Agile 24/7 support plan.

The Agile 24/7 Support Plan

A comprehensive support package that has the experts on hand and at your service to keep your Extricom Wireless LAN optimized and running smoothly 24 hours a day, 365 days a year, it extends Extricom’s standard software warranty and provides technical support, proactive remote issue diagnosis and alerts, express hardware repair and return services, software updates and upgrades.

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Other Support Services

In addition to the Extricom Agile 24/7 Support Plan, there are a number of premium support services that can be purchased separately or added to your support plan. These include on-site support, where an Extricom expert can be present on your site to conduct system configurations, optimization or restoration or perhaps perform a preventative maintenance visit or assist with an emergency issue.

Other add-ons include extended hardware warranty, express hardware replacement and training courses.

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Bespoke Solutions

Extricom are keen to provide a service that satisfies every customer’s needs, so if you are looking for a specific support service, we can build you a bespoke plan that suits your requirements. Simply contact us below.

Contact us

If you need technical support, please contact us as follows:

Customers With An Existing Support User ID In order to login to the support system, please click here

Customers Without A Support User ID If you do not have a Support User ID, please fill out the form below, in order to contact Technical Support.

Note: If you are interested in obtaining a support user ID, please indicate so in the Description field of the form below.